Last updated: October 2, 2026
This Privacy Policy explains how OCC911, Inc. (“OCC911,” “we,” “us,” or “our”) collects, uses, and protects information when you visit occ911.com (the “Website”), call us, or contact us through the Website.
Information We Collect
Information you give us. When you submit a request through a form on the Website, we collect the information you provide, which may include your name, email address, phone number, and a description of the service you need and your property damage.
Information collected automatically. Like most websites, we and our service providers automatically collect certain information when you visit, such as your IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. This is collected using cookies and similar technologies.
Phone calls. We use call-tracking technology to understand how callers find us. When you call a number shown on the Website, our call-tracking provider may record details such as your phone number, the date, time, and length of the call, and the web page or advertisement that led to the call.
How We Use Your Information
- To respond to your emergency or service request and communicate with you about it
- To schedule, provide, and document our restoration and reconstruction services
- To assist with insurance claims related to your project, when you ask us to
- To understand how visitors use the Website and improve it
- To measure the effectiveness of our advertising
- To protect the Website and our forms against spam, fraud, and abuse
- To comply with legal obligations
How We Share Your Information
We do not sell or rent your personal information. We share information only as needed to operate our business and provide the services you request, including with:
- Service providers that host the Website, deliver email, filter spam submissions, provide analytics, and provide call tracking, who may use the information only to perform services for us
- Insurance carriers, adjusters, and subcontractors involved in your project, when needed to complete the work or claim you have asked us to help with
- Legal and safety purposes, when required by law or to protect the rights, property, or safety of OCC911, our customers, or others
Cookies, Analytics & Advertising
The Website uses Google Analytics and Google Tag Manager to understand Website traffic, and Google Ads tags to measure advertising performance. These services may use cookies to collect information about your visits to this and other websites. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Most browsers also let you block or delete cookies through their settings; some features of the Website may not work properly if you do.
Some pages include content embedded from other websites, such as videos and customer reviews. These embedded services may collect information about you and use cookies under their own privacy policies.
How We Protect Your Information
The Website uses encrypted (HTTPS) connections, and access to the information you submit is limited to OCC911 personnel and service providers who need it to respond to you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
How Long We Keep Information
We keep the information you submit for as long as needed to respond to your request, provide our services, maintain business and project records, and meet legal, insurance, and accounting requirements.
Your Choices
You may contact us at any time to ask what personal information we have about you, to correct it, to ask us to delete it (subject to records we are required to keep), or to stop receiving non-essential communications from us.
Children’s Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Links to Other Websites
The Website may link to websites we do not control, such as review sites and social media. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised.
Contact Us
If you have questions about this Privacy Policy or your information, contact us:
OCC911, Inc.
8018 Sunport Drive Suite 211
Orlando, FL 32809
Phone: 407.855.0404
Online: Contact page